FAQs

What is East Cape mānuka essential oil?

East Cape mānuka essential oil is an anti-bacterial, anti-inflammatory and antimicrobial essential oil known to be 1,000x more potent than mānuka honey and 20-30x stronger than tea tree oil against Gram-positive bacteria.

All of our products are made with East Cape mānuka essential oil because we believe in the plant-powered goodness of this incredible oil and its ability to look after and repair skin naturally.

East Cape mānuka essentail oil is sustainably harvested right here in New Zealand!

we always recommend that you dab a few drops of diluted manuka oil onto a patch of skin on your forearm. If, after 24 hours, you have had no reaction, you can continue to use the product topically. If, however, in the unlikely event that you have an irritation, please discontinue use.

You can learn more about our hero ingredient, East Cape mānuka oil here.

What is the cost of shipping and how long will it take for my products to arrive?

*Please note that currently due to Covid19 there may be some delays in you receiving your order due to delays in the courier network*

New Zealand Shipping

FREE NZ Shipping on All Orders!

Shipping of most items from ManukaRx are by tracked courier and takes 1 - 4 business days for delivery.

Australia Shipping

Spend over $50 for FREE AU Shipping!

Shipping for orders below $50 to Australia is $4.95 and takes between 3 - 10 business days.

USA Shipping

Spend over $99 for FREE USA Shipping!

Shipping for orders below $99 to the USA is $17.95 and takes between 4 - 10 business days.

Worldwide Shipping

Spend over $200 for FREE Worldwide Shipping!

We currently ship to most countries worldwide at a rate of $25 per order which takes between 10 - 15 business days, or we offer an express shipping option for $50 which takes between 3 - 6 business days.

Most orders received before 11:00AM NZT will be shipped the same day.

Orders are not usually processed or shipped on Saturday or Sunday.

Do you offer a money-back guarantee?

Yes! We offer a 30 day money back guarantee on all of our skincare products so if you’re not 100% satisfied with our products then you can email hello@manukarx.com and a member of our team will get back to you asap to organise a refund.

Is this company based in New Zealand?

Yes, we are based in Auckland, New Zealand and the manuka oil used in our skincare is harvested on the East Cape of New Zealand.

I have spent thousands of dollars on acne products over the years but nothing has worked, how can I be sure your products will work?

The East Cape manuka oil used in our skincare range is known to be 20-30x stronger than tea tree oil against Gram-positive bacteria. This type of bacteria is the most common skin bacteria.

Due to this, our customers have seen remarkable results from using our products and have ditched tea tree oil for our plant-powered acne range.

We also offer a money back guarantee so if you haven’t seen the results you were looking for then we’ll refund you, no questions asked.

I'm pregnant - can I use ManukaRx’s products?

Congratulations! Yes, our skincare products are natural and safe to use during pregnancy. If you do have specific concerns, we would also recommend that you talk directly with your doctor. However, our products do not contain any nasty chemicals that could harm your baby.

We do, however, always recommend that our 100% Pure East Cape Manuka Oil is diluted with a carrier oil before being applied topically to the skin.

Where do I enter my discount code?

At the final stage of checkout, you will see an option to enter the discount code, you enter it there and then click apply.

If you have any issues applying your discount code to your order, please email us - hello@manukarx.com.

How often do I use ManukaRx products?

For the majority of our products, our customers see the best results when using our skincare both morning and night.

Our ointment and hand sanitisers can be kept with you at all times and used whenever needed. Many customers keep them in a handbag, backpack, first-aid kit and car so they can access them whenever they’re needed.

Are all the ingredients in ManukaRx’s skincare cruelty free?

Yes, we love our furry friends and never test our products on animals. That’s our promise to you.

What payment methods do you accept?

We accept Visa, Amex, Mastercard, Apple Pay, Paypal, Laybuy and POLi (bank transfer).

Can I pay via Bank Tranfer?

Yes, we now accept POLi online debit payments so that you can pay via bank transfer whilst purchasing skincare products from our website.

What can I use on my compromised skin?

We recommend our Natural Skin Ointment which contains key ingredients to aid the restoration of compromised skin.
 
It has the benefits of East Cape mānuka essential oil concentrate which is East Cape mānuka essential oil with more of the incredible chemical compound β‐triketones which is what gives mānuka oil its incredible antibacterial properties. This blended with beeswax and cocoa butter provides dry irritated skin extreme moisture. Another key ingredient is turmeric oil - It is an antiseptic and anti-inflammatory to irritated skin.
 

STILL HAVE ANY QUESTIONS?

+64 09 553 9829

hello@manukarx.co.nz